Privacy Policy

1. Introduction

This Privacy Policy explains how Rising Brands Social collects, uses, shares and protects your personal data when you use risingbrrands.com. We are committed to handling your information transparently and in accordance with the UK General Data Protection Regulation (UK-GDPR), the Data Protection Act 2018 and other applicable law. Please read this policy carefully to understand our practices.

2. Who We Are (Data Controller)

The data controller responsible for your personal data is Rising Brands LTD, 29 Baldwin Street, Bristol, BS1 1LT, United Kingdom. If you have any questions about this policy or wish to exercise your rights, you can reach us at pasqulemcdonald@gmail.com.

3. Data We Collect

• Account data: name, email address and password provided at registration.
• Usage data: pages visited, simulators launched, session duration and virtual balance activity.
• Technical data: IP address, browser type and version, device type, operating system and referring URLs.
• Billing data: where you subscribe to an optional tier, limited transaction metadata (we do not store full card details, which are handled by our payment processor).
• Support data: the content of messages you send through our chat and contact forms.

4. How We Collect Data

We collect data directly from you (for example, when you register or contact support), automatically through cookies and similar technologies as you interact with the platform, and from third-party service providers such as analytics and payment processors.

5. How We Use Your Data

We use your data to create and maintain your account; operate, secure and improve the platform; enforce our age gate and one-account rule; process optional subscriptions; respond to support enquiries; detect and prevent fraud and abuse; and comply with legal obligations.

6. Legal Bases for Processing

We process personal data on the following legal bases: performance of a contract (to provide the platform you request); our legitimate interests (to secure, analyse and improve the service); your consent (for non-essential cookies and any optional marketing); and compliance with legal obligations.

7. Cookies & Tracking Technologies

We use essential, analytical and functional cookies to operate the platform and understand how it is used. You can manage your preferences at any time through our cookie banner and your browser settings. For full detail, see our Cookie Policy.

8. Sharing & Disclosure

We do not sell your personal data. We share it only with trusted processors who help us run the service (such as hosting, analytics and payment providers), under contractual safeguards; with third-party game providers strictly as needed to deliver simulators; and where required by law, regulation or to protect our legal rights.

9. International Data Transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure an adequate level of protection through appropriate safeguards such as adequacy decisions or standard contractual clauses.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

11. Data Security

We apply appropriate technical and organisational measures — including encryption in transit, access controls and monitoring — to protect your data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Your Rights Under UK-GDPR

You have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any right, contact us at pasqulemcdonald@gmail.com. We will respond within the timeframes required by law.

13. Children's Privacy

The platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected such data, we will delete it promptly. If you believe a minor has provided us with personal data, please contact us.

14. Marketing Communications

We will only send you marketing communications where you have opted in, and you can unsubscribe at any time using the link in each message or by contacting us. Service and transactional messages (such as security notices) are not marketing and may still be sent.

15. Automated Decision-Making

We do not make decisions producing legal or similarly significant effects about you based solely on automated processing. Any analytics we perform are used to improve the platform and are not used to profile you in a way that materially affects your rights.

16. Third-Party Services

The platform integrates third-party game simulators and may use third-party analytics and payment services. These parties process data under their own privacy policies. We encourage you to review their policies; we are not responsible for their practices.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date reflects the most recent revision. We encourage you to review this page periodically to stay informed about how we protect your data.

18. Contact & Complaints

For privacy questions, email pasqulemcdonald@gmail.com or write to Rising Brands LTD, 29 Baldwin Street, Bristol, BS1 1LT, United Kingdom. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.